[Resolved] Indigo Airlines — properly seat not allotted our four passenger

Rajesh Khattri

from Bihar Sharif, Bihar

Address:

Lucknow, Uttar Pradesh, 226025

Our PNR no AD7ENS for Lucknow to Bagdogra.(connecting flight) We did web check-in and allotted seat 14B to 14E from Lko airport when we took bording pass, Miss Joyti informed that all seats were separate which was very disheartening. I requested her but still she did'nt help us to get seats together. All 4 o[censored]s were seated seperately in the whole journey, our's was the worst experience with Indigo this time.

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Jul 12, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jun 10, 2019

IndiGo Customer Care's response Hi Rajesh,

We are extremely sorry for the slip up at our end because of which you had a distressfull time. We would like to assure you that we have shared this with our airport Manager to counsel the concerned staff member to be more attentive while assisting our passengers to ensure non-occurrence of such situations in future. Please be assured that we always remain committed to assist our esteemed passengers in the best possible manner.

Regards,
Team IndiGo