[Resolved]  Indigo Airlines — purposeful delay in guiding till gate close time

Address:

Thiruvananthapuram, Kerala, 695584

Name : shanin n s
Pnr: sfh3mj
Flight: 6e 507
Seat: 28f
Date: 13 oct 2018
My connection flight from chennai to trivandrum was purposefully denied by not guiding me to the gate and staff member fighting with me at the boarding pass issue counter, to purposefully make the delay by one minute. (I was informed, later that i should have been there by 4:10 am and i reached at 4:11 am, which is not true as i was there 10 minutes prior to the that and it was the operational negligence and staff fighting with me which made the time delay by 1 minute.). I already had my boarding pass and reached the indigo counter 10 minutes prior to the gate closing time (25 mins) with my boarding pass to that flight.

Then i was approached the inquiry counter to find a solution, where i was left with the only option of booking another flight for 2500 rupees and a loss of more than 5 hours. Moreover, this flight timing was earlier rescheduled from 4:50 am to 4:35 am, which again gave me the time constraint, still making myself available before the mentioned time.
This kind of act is totally unethical for reaping more revenue from the customers. Myself being a student and to let go this hard earned cash is disheartening. Please see to it that no one else faces such a terrible situation and please do reimburse every penny collected for the extra ticket.

N. B: please verify the facts provided to understand the authenticity of the complaint.

Thanking in anticipation.