[Resolved]  Indigo Airlines — reached on time but marked as no show and not allowed to check in.

Flight departure time:14:45, total fare:inr 13, 713.00

1) i have entered terminal by 13:30, and reached on counter no 54 by 13:45. From there i was sent for baggage scanning. I understand that scanning is important but as my check in closes at 14:00, why priority was not given to me?
2) i requested agent on counter no.54 at chennai domestic airport to allow me as i have emergency (My grand mother is expired and i have to go). They were rude enough not to allow.
3) i was said by agent on counter no.54 that all seats are full on flight. I have a valid ticket and i am not yet boarded, how can all seats be full? Do you sell tickets at higher price due to festive season?
4) i was said by agent on counter no.54 to check for next flight available on same day, when asked for any extra charges, they said it would be managed on same ticket price. When checked on indigo customer care counter, they said we do not have seats on any flight today and if booked i need to pay inr 28000. Why wrong information is passed by agent on counter no.54?
5) when i asked agent at counter no.54 to call their supervisor, answer was not possible. Why?
6) when called customer care (Mr. Mehboob), they said refund amount will be inr:702 and i am marked as no show. So refund is as per no show policy. Its conflicting as wehn i asked customer care on airport it was said that refund amount will br inr 4000.
7) i asked agent in customer centre at aiport for cancellation of ticket which they said, i have to do online. Also been said"you can walk and cancel as internet is there in every smart phone now". As if it has been hilarious. Why such pathetic customer handling?

Please address that as soon as possible.

Also my next ticket is on 24 oct 2018 in flight 6e 534 (A320) in indigo. I do not want to travel anymore on this this, as my entire plan is disturbed. If possible please refund my entire money for ticket which is 19, 392.00 inr
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Nov 13, 2018
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Oct 12, 2018
Updated by Chandrasekhar Azad666
This is forgery, it seems my ticket is sold to other customer at higher price as it is a festive season.
Verified Support
Oct 13, 2018
IndiGo Customer Care's response
Hi,

Apologies for the inconvenience caused. Request you to share the booking reference/ PNR number so we may get this checked from our end.

Regards,
IndiGo Team
Complaint comments 

Comments

Dear Sir /Madam

This is to bring your notice that today while taking ticket through uco bank net banking from your site, from nagpur to patna dtd.[protected] ticket amt deducted but I could not receive my ticket.
CC avenue no[protected]
IndiGo Customer Care's response, Oct 12, 2018
Verified Support
Hi Raushan,

We wish to check this at our end. Please bear with us. We shall get back soon.

Regards,
IndiGo Team
IndiGo Customer Care's response, Oct 15, 2018
Verified Support
Hi Raushan,

We are sorry for the inconvenience caused. Further, the refund for the amount has been processed from our end to the account used for the transaction, which will reflect in your account within 4-5 working days.

Regards,
IndiGo Team

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