[Resolved]  Indigo Airlines — refreshments being offered on sale

I trvelled from new delhi to kolcuta on 16th aug by 6e 377 (Seat no 6c)

The person who booked the ticket also paid for refreshments on board.
But the problem was the airhostess on service refused to change the item as it was pre booked. The only reason she could give was that the company rules dont permit her to do so.

Iam very surprised why this cannot be done as the food being offered is not perishable item. If the customers choice is available why this cannot tbe accommodated. I am aslo surprised why the airhostess attending to this service cannot take this decision... Why airlines so inflexible
This is not good example for customer satisfaction.
I went without breakfast that day.
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Oct 3, 2018
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Aug 22, 2018
IndiGo Customer Care's response
Hi,

We understand your concern and would like to inform you that change or addition in the snack preference can be made till 24 hrs prior to the scheduled departure time of the flight. Further, you may purchase the desired snack from the available in-flight menu. We request for your understanding in the regard.

Regards,
IndiGo Team
Aug 28, 2018
Updated by ivrao27
I am not satisfied with the response
I have again sent the complaint separately .

I am surprised at your suggestion that I can purchase against payment when I have pre booked the refreshment which not a perishable item .
Its not for me to understand the situation but for the airlines to be more flexible to meet customer requests which don't cost .

ivrao
Verified Support
Aug 30, 2018
IndiGo Customer Care's response
Hi,

With reference to your post, we would like to reiterate that snacks were served based on the pre-booked preference. Also, we have refunded the amount of booked snack in the same agency account, which is used while making the booking.

Regards,
IndiGo Team,
Aug 30, 2018
Updated by ivrao27
This is not what I am looking for ...I thought it would be great if Indigo airlines more flexible on this issue to accept the request for change by the customer

I hope you consider my suggestion favorably

Thanks
Verified Support
Aug 31, 2018
IndiGo Customer Care's response
Hi,

With regards to your post, we have noted your suggestion for further review.

Regards,
IndiGo Team
Complaint comments 

Comments

I booked a ticket from Pune to Bhubaneswar on 17th August 2018 for travel on 21st August 2018, from Indigo airlines. The money got deducted from my bank account but no PNR was generated. I even received a confirmation from ccavenue for the success of transaction. I need a refund immediately because I don't have money to book another ticket.
IndiGo Customer Care's response, Aug 23, 2018
Verified Support
Hi Rohith,

We regret the inconvenience caused. Kindly share the transaction details at our call centre number 01246173838 so we may assist you in the best possible manner.

Regards,
IndiGo Team

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