[Resolved] Indigo Airlines — refreshments being offered on sale | |
I trvelled from new delhi to kolcuta on 16th aug by 6e 377 (Seat no 6c) The person who booked the ticket also paid for refreshments on board. But the problem was the airhostess on service refused to change the item as it was pre booked. The only reason she could give was that the company rules dont permit her to do so. Iam very surprised why this cannot be done as the food being offered is not perishable item. If the customers choice is available why this cannot tbe accommodated. I am aslo surprised why the airhostess attending to this service cannot take this decision... Why airlines so inflexible This is not good example for customer satisfaction. I went without breakfast that day. Was this information helpful? | |
Oct 3, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Aug 22, 2018 IndiGo Customer Care's response Hi, We understand your concern and would like to inform you that change or addition in the snack preference can be made till 24 hrs prior to the scheduled departure time of the flight. Further, you may purchase the desired snack from the available in-flight menu. We request for your understanding in the regard. Regards, IndiGo Team Verified Support Aug 30, 2018 IndiGo Customer Care's response Hi, With reference to your post, we would like to reiterate that snacks were served based on the pre-booked preference. Also, we have refunded the amount of booked snack in the same agency account, which is used while making the booking. Regards, IndiGo Team, Verified Support Aug 31, 2018 IndiGo Customer Care's response Hi, With regards to your post, we have noted your suggestion for further review. Regards, IndiGo Team | |
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