[Resolved]  Indigo Airlines — Refund

We had booked the tickets initially from hyderabad to delhi on 3rd april 2020 to travel on 04:40 hrs. 15th april, 2020. The pnr is qpbrux flight no 6e 308 (A320). The total fare amount paid for travel was inr 14, 247. Unfortunately the flight travel was cancelled by indigo due to lockdown extension of covid-19 pandemic. The itinerary details were displayed on indigo web portal that our tickets were cancelled on 16th april, 2020 07:28. The total pnr amount inr 13497 protected in the form of a credit shell by deducting inr 750 as convenience fee. We had been informed through chat with indigo, that the domestic flights would be started from 1st june 2020. So we had booked again on 17th may, 2020 for the same passengers to travel from hyderabad to delhi on 1st june 2020 with the pnr lnzlhn flight no. 6e 846 (A320) 7:40. The total fare amount was inr 10, 095 deducted from the credit shell.

It was our fate that our beloved family member, my wife padmavathy sambari, had passed away on 20th may, 2020 due to heart attack. So we cancelled the tickets on 25th may, 2020. The refund amount inr 8, 595 transferred to pnr credit shell by deducting inr 1500. This entire process of travel transactions were done during the lock down period declared by union government of india.

We request your goodself that based on our tragic situations during the lockdown period, kindly refund the amount which we had paid initially inr 14, 247. We further request you kindly do the needful at the earliest.

We are family of 3 persons who booked the tickets

1. Girisam kodavati 55y

2. Padmavathy sambari 45 y

3. Chd divyansh kodavati 6 y

My contact number is [protected]/[protected]

Thanking you