Indigo Airlines — refund of full amount on flight cancelled due to corona lockdown

Apr 07, 2020

Updated by CTVlnt The Mail correspondence done across is as below

Dear Sir/Madam

You have mentioned full amount credited, which should be Rs4658/-.

As in attached mail it shows details as below.
Fare Summary

Total Deductions INR 3, 000.00
Refund Amount INR 1, 658.00

This is not correct and fare and I did not opt for this.

How you have decided to cancel and refund only 1658/= without my concern.

Why I should bear Rs3000/= for default cancelation of the flight.

Please do not force me again to accept your policy regarding.

Request to clarify and do the needful to credit the full amount Rs4658/- as claimed.

Please share the credit reference and document for my furtherance with my bank to ensure the credit of full amount Rs4658/- immediately.

I did not expect this heavy charge from Indigo customer service just on ground of policy, which is also man made and could have been considered for deviation.

Trust you to consider and reply with favour regarding.

Please help me.

Thanks/Regards
CT.VALLIAPPAN
[protected]

Sensitivity: LNT Construction Internal Use
From: C.T. Valliappan
Sent: 07 April 2020 17:07
To: IndiGo Customer Relations <customer.[protected]@goindigo.in>
Subject: RE: TaxInvoice - DL2192003AN52379

Dear Sir/Madam

Please share the credit note reference, for my furtherance to inform and ensure the credit with my bank.

Thanks for your immediate support and help regarding.

Sorry for the inconvenience caused in any.

Thanks/Regards
CT.VALLIAPPAN
[protected]

Sensitivity: LNT Construction Internal Use
From: IndiGo Customer Relations <customer.[protected]@goindigo.in>
Sent: 07 April 2020 16:07
To: C.T. Valliappan <[protected]@lntecc.com>
Subject: RE: TaxInvoice - DL2192003AN52379

Dear Sir/Ma’am,

Thank you for your email.

With reference to your email, we would like to mention that as the booking is cancelled and full amount is credited into credit shell the rescheduling option would not be available.

In case of any other assistance, please free to contact us.


Best Regards,

Visakh Nair
Customer Relations
InterGlobe Aviation Limited ("IndiGo")
Level 5 Tower D Global Business Park
M G Road Gurgaon Haryana 122002 India
www.goindigo.in



On 4/7/2020, 3:37:02 PM, [protected]@lntecc.com wrote:
Dear Sir/Madam

In simple you men to bear with your policy rather than understand the customer need at this situation for any emergency requirement by blocking the fund for no fault.

You are more worried of your policy only is the pity here.

We are left with no option and forced to accept your policy only.

In mean time, if your modification plan assure and allow or permit me to book alternate travel plan without additional charges, I may go for it.

Still I hope and will wait for policy changes to get the refund as requested again.

Thanks/Regards

CT.VALLIAPPAN
[protected]




Sensitivity: LNT Construction Internal Use
From: IndiGo Customer Relations <customer.[protected]@goindigo.in>
Sent: 06 April 2020 12:38
To: C.T. Valliappan <[protected]@lntecc.com>
Subject: RE: TaxInvoice - DL2192003AN52379

Dear Sir/Ma’am,

Thank you for your email.

As mentioned in our previous mail, the facility to protect the entire ticket amount is available only in the form of credit shell. Therefore, if you are looking for refund, cancellation fee will be applicable. Thus, we respectfully decline your request for the waiver of a cancellation fee in this regard.

Keeping in mind the facts stated above, we are hopeful that you will understand the need for our policies and see this matter in the right spirit.

In case of any other assistance, please free to contact us.


Best Regards,

Visakh Nair
Customer Relations
InterGlobe Aviation Limited ("IndiGo")
Level 5 Tower D Global Business Park
M G Road Gurgaon Haryana 122002 India
www.goindigo.in



On 4/6/2020, 12:27:42 PM, [protected]@lntecc.com wrote:
Dear Sir/Madam

I want the refund and credit of full amount Rs4658/- as mentioned in your Credit Note Tax invoice enclosed.

How do you justify the cancellation charges for default cancellation of the flight and no fault o[censored]s.

Please discuss with your higher officials regarding the request to ensure the credit of requested refund amount in full without any cancellation charges and confirm.


Thanks/Regards

CT.VALLIAPPAN
[protected]




Sensitivity: LNT Construction Internal Use
From: IndiGo Customer Relations <customer.[protected]@goindigo.in>
Sent: 06 April 2020 09:45
To: C.T. Valliappan <[protected]@lntecc.com>
Subject: FW: TaxInvoice - DL2192003AN52379



Thank you for your email.

With reference to your email, we would like to inform you that the facility to protect the entire ticket amount is available only in form of credit shell. However, if you are looking for refund, cancellation fee will be applicable & balance amount will be refunded to you in original mode of payment.

Please advise if we should process refund with the applicable cancellation fee under the booking reference number ACRL6Y.

In case of any other assistance, please feel free to contact us.

We thank you for your patronage and hope to fly you soon! Stay Safe!


Best Regards,

Visakh Nair
Customer Relations
InterGlobe Aviation Limited ("IndiGo")
Level 5 Tower D Global Business Park
M G Road Gurgaon Haryana 122002 India
www.goindigo.in



On 4/6/2020, 9:24:58 AM, [protected]@lntecc.com wrote:
Dear Sr/Madam

Below mail is self-explanator for refund.

Request your intervention and do the needful regarding.

CT.VALLIAPPAN
[protected]




Sensitivity: LNT Construction Internal Use
From: IndiGo Customer Relations <customer.[protected]@goindigo.in>
Sent: 06 April 2020 09:21
To: C.T. Valliappan <[protected]@lntecc.com>
Subject: RE: TaxInvoice - DL2192003AN52379



Dear IndiGo Customer,

Thank you for contacting IndiGo Customer Relations team.

This is an automated response to acknowledge the receipt of your email. Your case reference number is 2469507

Due to nationwide lockdown, call center services are temporarily suspended. For any concerns that requires immediate assistance, we request you to kindly get in touch with us on Chat, Twitter, Facebook.

In the support of DGCA measures to eradicate COVID-19, all IndiGo flights are suspended till 14th April, thus we are experiencing heavy volumes. We are working round the clock to assist all the passengers. However, there might be a slight delay in response. We appreciate your patience.

1. You may cancel & protect your bookings onhttps://bit.ly/2WCT6FP in the form of credit shell, valid for one year from the date of issuance, which can be used to make bookings for the same customer(s), by contacting us via Live chat on websitewww.goindigo.in, Tweet us at @IndiGo6E, Message us on Facebook.
2. Click here for Pre-Travel and General Inquiries.
3. Click here to generate proof of travel or a travel certificate.
4. If you are writing to us about a transaction, where your account has been debited without a reservation being generated then kindly allow us three to five working days to process the refund
5. In case your query requires investigation with other departments like Airports, Inflight-services or Finance etc. it may take us up to 7 days to revert. We earnestly seek your understanding in this regard.

We recommend, not to change the subject line of this email for faster and effective response.

Regards
Customer Relations IndiGo

Download IndiGo mobile app now from Apple iPhone Store or Google Play Store & enjoy the hassle free experience on the go!

Or simply log on to our responsive website www.goindigo.in from your PC, tablet or smartphone.

Like us on Facebook - https://www.facebook.com/goindigo.in
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___________________________________________________________
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The contents of this e-mail are confidential to the ordinary user of the e-mail address to which it was addressed and may also be privileged. If you are not the addressee of this e-mail you may not copy, forward, disclose or otherwise use it or any part of it in any form whatsoever. If you have received this e-mail in error please e-mail the sender by replying to this message. The recipient should check this email and any attachments for the presence of viruses. InterGlobe accepts no liability for any damage caused by any virus transmitted by this email.
CAUTION: This is an external email. Do not click links or open attachments unless you recognize the sender and know the content is safe.


This Message and its contents is intended solely for the addressee and is proprietary. Information in this mail is for L&T Business Usage only. Any Use to other than the addressee is misuse and infringement to Proprietorship of L&T Construction. If you are not the addressee please return the mail to the sender.
L&T Construction.

Download IndiGo mobile app now from Apple iPhone Store or Google Play Store & enjoy the hassle free experience on the go!

Or simply log on to our responsive website www.goindigo.in from your PC, tablet or smartphone.

Like us on Facebook - https://www.facebook.com/goindigo.in
Follow us on Twitter - https://twitter.com/IndiGo6E
Follow us on Instagram @ IndiGo.6E
___________________________________________________________
CONFIDENTIALITY NOTICE & DISCLAIMER
The contents of this e-mail are confidential to the ordinary user of the e-mail address to which it was addressed and may also be privileged. If you are not the addressee of this e-mail you may not copy, forward, disclose or otherwise use it or any part of it in any form whatsoever. If you have received this e-mail in error please e-mail the sender by replying to this message. The recipient should check this email and any attachments for the presence of viruses. InterGlobe accepts no liability for any damage caused by any virus transmitted by this email.
CAUTION: This is an external email. Do not click links or open attachments unless you recognize the sender and know the content is safe.


This Message and its contents is intended solely for the addressee and is proprietary. Information in this mail is for L&T Business Usage only. Any Use to other than the addressee is misuse and infringement to Proprietorship of L&T Construction. If you are not the addressee please return the mail to the sender.
L&T Construction.

Download IndiGo mobile app now from Apple iPhone Store or Google Play Store & enjoy the hassle free experience on the go!

Or simply log on to our responsive website www.goindigo.in from your PC, tablet or smartphone.

Like us on Facebook - https://www.facebook.com/goindigo.in
Follow us on Twitter - https://twitter.com/IndiGo6E
Follow us on Instagram @ IndiGo.6E
___________________________________________________________
CONFIDENTIALITY NOTICE & DISCLAIMER
The contents of this e-mail are confidential to the ordinary user of the e-mail address to which it was addressed and may also be privileged. If you are not the addressee of this e-mail you may not copy, forward, disclose or otherwise use it or any part of it in any form whatsoever. If you have received this e-mail in error please e-mail the sender by replying to this message. The recipient should check this email and any attachments for the presence of viruses. InterGlobe accepts no liability for any damage caused by any virus transmitted by this email.
CAUTION: This is an external email. Do not click links or open attachments unless you recognize the sender and know the content is safe.


This Message and its contents is intended solely for the addressee and is proprietary. Information in this mail is for L&T Business Usage only. Any Use to other than the addressee is misuse and infringement to Proprietorship of L&T Construction. If you are not the addressee please return the mail to the sender.
L&T Construction.

Download IndiGo mobile app now from Apple iPhone Store or Google Play Store & enjoy the hassle free experience on the go!

Or simply log on to our responsive website www.goindigo.in from your PC, tablet or smartphone.

Like us on Facebook - https://www.facebook.com/goindigo.in
Follow us on Twitter - https://twitter.com/IndiGo6E
Follow us on Instagram @ IndiGo.6E
___________________________________________________________
CONFIDENTIALITY NOTICE & DISCLAIMER
The contents of this e-mail are confidential to the ordinary user of the e-mail address to which it was addressed and may also be privileged. If you are not the addressee of this e-mail you may not copy, forward, disclose or otherwise use it or any part of it in any form whatsoever. If you have received this e-mail in error please e-mail the sender by replying to this message. The recipient should check this email and any attachments for the presence of viruses. InterGlobe accepts no liability for any damage caused by any virus transmitted by this email.
CAUTION: This is an external email. Do not click links or open attachments unless you recognize the sender and know the content is safe.

Request to study the above and do the needful for full amount Rs4658/- refund immediately is the request.

CT.Valliappan
[protected]