[Resolved] Indigo Airlines — refund of air ticket amount

2 Reviews
Bangalore North, Karnataka, India
 shafi_1976 on Jan 8, 2019
Sun, 17 jun'18 - sat, 23 jun'18

Flight details
Bangalore to bagdogra
Sun, 17 jun'18
6e 457_ 958


Plane change at guwahati | waiting: 1h 0m
Above mentioned are the flight details for which we were not allowed to board the airlines even though we were on time. We need a refund. Our family consisting of 4 members we all had to purchased other airlines ticket and pursue our journey. We had been promised to pay back 32, 600 inr by our agent from mmt and all of a sudden he says that the amount has been withdrawn by the airlines authority and will not be refunded. I need my money back please look into this matter and resolve it as soon as possible.

Thank you
Shafique mohammed h. S.
Complaint marked as Resolved Feb 11, 2019

Complaint Status

[Jan 08, 2019] IndiGo customer support has been notified about the posted complaint.
Verified Support
IndiGo Customer Care's response, Jan 08, 2019
Hi Shafique,

This doesn’t sound right. Please share your booking reference/ PNR via private message.

Team IndiGo
Complaint comments  1 Comment     Updated: Share0Tweet0


The legal complaint has to demonstrate:
- the full name of the claimant / address / e-mail /
- the addressee - the particulars of the entity, who had not provided the promissed service according
- explanation which event had happned with place / date
- your request, which has to be expressed clearly in 1-2 sentances .

The recipient of the claim must accept the claim and to issue the decsion on satisfacton or refusal to satisfy the claim within 15 days. It is usless to request the same from the addressee more than 2 times.

If your complaint is not satisfied in 15 days (or your short following 2nd attepmt) is not satisfied, you are entitled to hire a lawyer / or a legal professional for fees in order to bring the civil case to the local court.

Based on you text, you will need the legal professional / lawyer for the agrred charge:
The charges/fees start from ~12000 for such type of cases, if for Indian court + own efforts.

You have own the prove of loss and fault of the service provider such as :-
1. e-ticket for each passenger
2. receipt / extract of the account of the bank which shows that exctly you had paid for the ticket
3, boarding pass, if youpassed the checkin procedure
3. Your own complaint addressed to air carrier
4. The decision of the carrier, which has to be given in 15 days
in order to support the claim in the local Indian court

Sr manager for ICAO irregulations matters
Aryan enginners ltd
email for request with documents:
aryan {at} vivaldi.net, where {at}[email protected]

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    Indigo Airlines - refund of air ticket amount