[Resolved] Indigo Airlines — refund of cancelled air ticket

droy72

from Delhi, Delhi

Address:

297,KARUNAMOYEE GHAT ROAD, Kolkata, West Bengal, 700082

I have booked return air tickets (For 4 persons) for kolkata to dhaka on 21/02/2020 through m/s indigo (Pnr-rctjyr). Journey date is 14/03/2020 and returning date is 21/03/2020.
Indian govt. Has cancelled visa on yesterday (12/03/2020) due to precautionary measure of corona disease and subcequently i have cancelled my tickets on yesterday itself.
Out of rs. 31188.00 only refund is initiated for rs. 16000.00 and rest amount has been deducted.
Ban on visa is completely beyond my control and i made the cancellation more than 48 hours of journey, hence deduction of rs. 15188.00 is unjustified.

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Aug 13, 2021

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

May 14, 2020

IndiGo Customer Care's response Dear Sir,

We believe our customer relations team is in touch with you and has responded to your last mail. We request you to kindly check and write back to the same email id to maintain a single platform to assist you.

Regards,
Team IndiGo