Indigo Airlines — Refund of debited amount Rs.6678/-

Address:

Hyderabad, Andhra Pradesh

Dear Sir,

I have booked a ticket to Hyderabad to Raipur and Raipur to Hyderabad today i.e on 03.09.2016. The journey date is[protected] and return journey date is[protected]. From my Bank account amount is deducted twice Rs.6678/- vide transaction No. BWY/XFER [protected] and transaction no. BWY/XFER [protected] Rs.6891/-.

Passenger has to travel from Hyderabad to Raipur and Raipur to Hyderabad.

When I have initiated the transaction first time amount got debited and I have received a error message. So I have contacted Indigo call centre, they have confirmed they have not received the amount and advised me to book again.

Therefore, again I have initiated booking and an amount of Rs.6891/ got deducted and received PNR.

For refund of first amount deducted, I have contacted call centre through land line number and call got connected to one Mr Kumar at around 11.50 pm (midnight) and representative Mr kumar behaved very rudely and used unparliamentary language. He had not answered my calls and disconnected the call abruptly. He didnot disclose his employee id number.

Refund an amount of Rs.6678/- is pending and not replied to my e mail and initiation of necessary action against said employe not known to me.