[Resolved] Indigo Airlines — refund of indigo flight cancellation ticket amount by yatra.com
Sir / madam,
I booked a refundable ticket for my parents from hyderabad to
Bangalore and back on 31 dec 17 for travel on 03 march 18
(Hyderabad-bangalore) and return on 04 march 18 (Bangalore -
Hyderabad) through yatra.com (Indigo flight).
Sooner we realised that there is other committment on the same dates
And they cannot travel to bangalore from hyderabad and back, we
Decided to cancel ticket on 01 january 2018 ie within 24 hrs of
I logged on to yatra site and checked cancellation policy and found to
My surprise the following:
Amount paid 6526.00
Cancellation charges 14295.00 (Taxes & fees 820.00, airline
Cancellation charges 12000.00 & yatra cancellation charges 1600.00)
Refund due 0.00
I view of above, request advice how to proceed cancelling my ticket
And regain my lost money.
My contact no is [protected] / email id : [protected]@gmail.com
Complaint marked as Resolved 2018-03-18 12:24:13
Verified SupportIndiGo Customer Care's response Feb 12, 2018
With regards to your request, we would like to mention that as per conditions of carriage, once the booking is confirmed - changes can be done by contacting IndiGo no later than 4 hours for International flights before the scheduled departure time and 2 hours for Domestic flights before the scheduled departure time. Customers can change booking by contacting IndiGo Call Centre, at IndiGo Airport Counters, on the IndiGo website, or through the participating Travel Agent who made the original booking.
IndiGo will charge a fee of INR 3, 500 for International flights and INR 3000 for Domestic flights per Passenger per Sector (inclusive of service tax and cess, if applicable) or equivalent to base currency paid for IndiGo reservation.
Plus any difference in the fare, between the original fare paid and the fare for the revised booking.
Further, in case if the fare is lower than the original fare paid, the difference in fare will be kept as a credit in the customer account which can be used for a new reservation till next 12 months from the date of rescheduling. The same will be reflecting in your account summary as balance. The same can be processed for refund by contacting our call centre.
Further, travel agents have their own terms and conditions regarding the cancellation charges, hence we request you to contact Yatra for further assistance.
For further assistance on fares, schedules and reservation information you can contact our call centre at +[protected] or[protected] or visit our website www.goindigo.in.
Once again, thank you for choosing IndiGo. We look forward to serving you on‐board soon.
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