[Resolved]  Indigo Airlines — refund of money for failed transaction

Address:737102

I tried booking a ticket from guwahati to delhi on 18th may 2018 but the transaction, amounting to rs 8694 for two person with booking ref. Udh6qq, flight no 6e 558, has failed. I was subsequently informed by the customer care about the failed transaction. However my money has been debited from my account number.

Kindly refund my money as it has been about a week since my transaction failed.
Was this information helpful?
No (0)
Yes (0)
Jun 26, 2018
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
May 24, 2018
IndiGo Customer Care's response
Hi Rohit,

We regret the inconvenience caused. We would like to inform you that in case of failed transaction amount will be refunded within 7-10 working days.

Regards,
IndiGo Team
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    IndiGo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    5606
    Pending
    14
    Resolved
    2885
    IndiGo Phone
    +91 12 4435 2500
    IndiGo Address
    Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
    View all IndiGo contact information