Indigo Airlines — refund of total money for tickets cancelled owing to covid-19 lockdown - junta curfew

Address:

Hyderabad, Andhra Pradesh, 500086

Hi forum,
Here with adding the email complaint raised with indigo on 20.3.2020 for total refund request.. Which is yet to be acknowledged and looked into. Kindly help taking up the matter and help is requested...
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Dear indigo!
I cancelled the ticket with pnr numbers as mngqyn & scmyyr and only rs. 3231 was refunded.
Scmyyr : rs.7, 876.00 was deducted and a refund of 1659 given and for
Mngqyn : rs.6, 500.00 was deducted and a refund of 1572 given.

Given the panic and concern on covid19, we are unable to proceed with the travels owing to the fear of virus.

In the event of covid19 pandemic, as per announced policy by dgca, we want to ask indigo why this amount was held. Kindly look into the matter and initiate the full amount of refund.

Looking forward for a reply in regards.

Allam bala showry
+91 [protected]