[Resolved] Indigo Airlines — Refund or rescheduling of flight | |||
We booked out tickets for Kolkata, early morning flight from Hyderabad. And when we entered the airport they told us we need to get our rtpcr report . which was not mentioned anywhere in tickets and instructions, from your end . and we reached 3 hrs early we tried rescheduling our flight after doing undo check in . but they were not accepting although we had conversation with customer care they said before 2 of departure of flight we can change flight or apply for cancelation. I wasn't refund of my flight tickets or some concession because of your mistake and negligence and diverting your customers wrong way . Was this information helpful? | |||
Aug 12, 2021 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Mar 15, 2021 IndiGo Customer Care's response Dear Ms Ghosh, We're sorry to know about your experience. Could you please share us the PNR along with the contact number so we may check and assist you. Regards, Team IndiGo | |||
 2 Comments | |||
Comments
On 13 Mar 21 I booked a ticket for Kolkota from Hyderabad. I like to fly with indigo as per my experience for service and punctuality. I am in defense and working in flying machine only. This time experience gave very bad reputation about indigo. There was a mental harassment by lndigo which I will never forget Throughout my life. Due to indigo I could not join the last ceremony of my father for which I will not be able to forgive my self. In this emergency situation, it is basic humanity to help the person but the behavior done by indigo ladies was not expected at all. She did not allow me to meet customer care officer or any assistance officer and did not listen any thing and behaved very roughly. I continued request her but she was not having any helping attitude. I was continually asking her for reschedule of the flight because I was 3:30 he's earlier than flight departure, but she was not ready to listen any thing other than corona report. It was very easy for me to get corona tested as I am from defense and medical facility is free for me. The mental harassment given by indigo made me to travel with my kid by train. The inconvenience to a lady and kid in emergency produced lot of problems and kept away from my personal right.
Later your customercare officer wanted to talk about some concessions but I am will only agree for total refund or recheduling of flight with validity of 6 months and please send me the report action taken against your staff who do not know how to behave with any lady and kid in emergency and we got a reason stating they don't remember anything so airports are under CCTV surveillance you can always cross check and confirm . ground staff people don't even know the rules and regulations of rescheduling or canceling of flight . Please reply on mail. Further If you are not taking any action, I am going to share with PMO and expected to expose in media. Further with consumer court and DGCA. So please reply the mail . this is highly not acceptable . as I am busy with my fathers last death ceremony do the need full conversation and replies using mail .
Later your customercare officer wanted to talk about some concessions but I am will only agree for total refund or recheduling of flight with validity of 6 months and please send me the report action taken against your staff who do not know how to behave with any lady and kid in emergency and we got a reason stating they don't remember anything so airports are under CCTV surveillance you can always cross check and confirm . ground staff people don't even know the rules and regulations of rescheduling or canceling of flight . Please reply on mail. Further If you are not taking any action, I am going to share with PMO and expected to expose in media. Further with consumer court and DGCA. So please reply the mail . this is highly not acceptable . as I am busy with my fathers last death ceremony do the need full conversation and replies using mail .
IndiGo Customer Care's response, Mar 16, 2021
Verified Support
Ma'am,
We can understand your disappointment due to the flight miss. As checked, the full booking amount has been refunded to the primary mode of payment i.e. virtual id of the primary travel agency and you may claim your refund from the concerned travel agency. You also must have received a confirmation email from our customer relations team regarding this by now. Please feel free to write to the same mail in case you need any further assistance. May the soul rest in peace 🙏
Regards
Team IndiGo
We can understand your disappointment due to the flight miss. As checked, the full booking amount has been refunded to the primary mode of payment i.e. virtual id of the primary travel agency and you may claim your refund from the concerned travel agency. You also must have received a confirmation email from our customer relations team regarding this by now. Please feel free to write to the same mail in case you need any further assistance. May the soul rest in peace 🙏
Regards
Team IndiGo
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