[Resolved]  Indigo Airlines — refund request

On 29/12/2017 i booked flight ticket from chennai to kolkata through indigo app. But without receiving ticket the amount of rs[protected]+3607 two times). And got message from you that the transaction is declined. Also i got an email message on 31/12/2017 from ccavenue that the refund request has been sent to bank and amount will credited within 2 - 4 days whereas till today my amount has not been credited to my account. Once again i request you to take necessary action to refund my amount of rs 7214 please.in your refund request message to bank only rs 3607 is mentioned. Your order no. Gtk8e45zskai99snuvfw8a
Ccavenue ref. No.[protected]dt 29/12/2017. Bank ref.[protected]
Please refund my amount of rs 7214 immediately.
With regards
S sampath kumar
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Apr 2, 2018
Complaint marked as Resolved 
Feb 14, 2018
Updated by sampath@soi
As you asked i have uploaded my ccavenue order screenshot image on my complaint of refund request for the amount of Rs.7214/ . Kindly do the needful at the earliest please.

Feb 20, 2018
Updated by sampath@soi
On 29/12/2017 i booked flight ticket from chennai to kolkata through indigo app. But without receiving ticket the amount of rs[protected]+3607 two times). And got message from you that the transaction is declined. Also i got an email message on 31/12/2017 from ccavenue that the refund request has been sent to bank and amount will credited within 2 - 4 days whereas till today my amount has not been credited to my account. Once again i request you to take necessary action to refund my amount of rs 7214 please.in your refund request message to bank only rs 3607 is mentioned. Your order no. Gtk8e45zskai99snuvfw8a
Ccavenue ref. No.[protected]dt 29/12/2017. Bank ref.[protected]
Please refund my amount of rs 7214 immediately.
As you asked i have uploaded my ccavenue order screenshot image on my complaint of refund request for the amount of Rs.7214/ . Kindly do the needful at the earliest please.

Verified Support
Feb 28, 2018
IndiGo Customer Care's response
Hi Sampath,

We truly understand your concern. Please be rest assured someone from our team will contact you on this at the earliest.

Regards,
IndiGo Team
Complaint comments 

Comments

Hi S Sampath,

We regret the inconvenience caused. Kindly share the screenshots of the CC Avenue number, date of transaction so we can look into this matter.

Regards,
IndiGo Team

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