Indigo Airlines — Refusal to refund fare

Last of several emails sent by me to indigo:

Dear sir/madam,

This has reference to your email dated 13th may, 2020. I have been waging this battle for a legitimate refund with indigo for the past several months.

I state herewith that we (My spouse & myself) have no intention or plans to travel by indigo air during the remainder of my life.

Accordingly, as senior citizens, i request you to refund the full amount that we have paid towards these tickets.

I do not accept your credit voucher scheme and demand that the amount be refunded forthwith without any further delay.

I herewith claim full refund of the monies paid by me towards the following tickets:

A) names of passengers: mr. Guhan subramaniam & mrs. Hemalata iyer
B) pnr:xevqql - flight no:6e-6512 - from: bangalore to: chandigarh - total cost : rs.11, 866/-
C) pnr: xevqql - flight no: 6e-593- from: chandigarh to: bangalore - total cost : rs.12, 072/-
D) total refund claimed - rs. 23, 938/-

I attach here the statement made by a senior ex-cabinet minister recently.

In case, i do not receive the full refund within 10 days, i will be compelled to move the consumer court for redressal.

Your dissatisfied customer,

Guhan subramaniam

Response received from indigo:
Dear sir/ma'am,

Thank you for writing to us.
With reference to your email, we would like to clarify that as per the recent dgca circular number - av-29011/27/2020-dt, if airline has received the payment between 25th march 2020 to 14th april 2020 for the reservations booked between 25th march 2020 to 14th april 2020 to travel between 25th march 2020 to 3rd may 2020, passengers may claim refund.

We have checked our records and we understand that payment under the pnr-xevqql from which the credit shell has been utilized was received on 4th mar'20.

Thus, we have protected the entire ticket amount in form of a credit shell and we would not be in a position to process refund.

During these testing times, well being of our passengers and crew is paramount to us, we have taken every measure to ensure their safety is not compromised at any touch point, we also urge you to stay safe and healthy.

Looking forward to serving you on our lean, clean flying machine.

In case of any other assistance, please feel free to contact us. Stay safe.


Best regards,
Narayan
Customer relations
Interglobe aviation limited ("indigo")
Level 5 tower d global business park
M g road gurgaon haryana 122002 india
www.goindigo.in