[Resolved] Indigo Airlines — regarding baggage issue

Mahima Anand

from Shaikhpura, Bihar

Address:	Hyderabad, Andhra Pradesh, 500084
Website:	www.goindigo.in

Hello team,

Yesterday i traveled from hyderabad to ranchi. My luggage exceeded 16.6 kgs instead of 15kgs. I requested a lot to waive off and adjust 1 kg. But the check-in office aatish didn't help me and consider my words. I was forced to pay rs.400 for 1 kg extra.

Later i checked the government dgca rule -

Check-in baggage charges (Above 15 kgs. Of free check-in baggage
Allowance. Between 15-20 kgs of checked-in baggage, the charge per kg
Shall not be more than inr 100).

Why was i charged more than the amount government has set?
Why can't the airlines consider the customers 1kg extra?

My pnr no.- vluqme
I am also attaching the invoice.

Thanks,
Mahima

+1 photos

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Nov 20, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2018

IndiGo Customer Care's response Hi Mahima,

With reference to your post, we sincerely regret the unpleasant instance. We would like to inform you that check-in baggage allowance is 15 kg above which will be charged at the rate of INR 400 per kg for domestic travel. Based on our records you were carrying excess baggage, therefore, our staff has requested you to make the payment as per the agreed conditions of carriage. Further, you may visit the link https://bit.ly/1Xaz2Ul and read clause 10.2 for more information. Please be rest assured that we try our best to assist our passengers in the best possible manner.

Regards,
IndiGo Team