[Resolved]  Indigo Airlines — regarding inconvenience, harassment and unnecessary money expenses due to indigo airport t2 delhi staff

Dear sir/ma'am,

This is to bring to your kind attention regarding the inconvenience, harassment and misguiding by the ground staff of indigo at terminal 2 of delhi airport on 10thaugust 2018.

This all have impacted me, and my wife and we miss our indigo flight 6e 2423 from delhi to bangalore scheduled at 1300 hours.
(Pnr wm3yne)



Here are some points which i need to bring to your knowledge:



1. we reached indigo counter terminal 2 delhi airport at 12:20 pm, but still we didn't get boarded by your staff and the logic they said is that you are 5min late and we will not be able to adjust your check-in baggage. Though we had done our web check-in well in advanced and also the standee (Please find the image enclosed) on each of the indigo counter clearly states that check-in even if reach 25 min prior to departure.



2. your staff was not at all intended to support rather misguided us. The lady at the counter firstly said. If you would have hand baggage we would have accommodated, you. We requested them that let us go with hand in baggage and you can send one of our bag from the next flight.in this also, they shown reluctant and non-supporting behavior. Is this being the service you are expected to do after charging so much in the fare?? After lot of request, somehow, we managed to get two tickets for the next flight going to bangalore at 3:10pm. For which, we paid an excess amount of inr 4500.



3. after 40min of our reporting i. E. Around 1pm, they called their senior staff person, he emphasis that we could get you inside if there would not have been check-in baggage. Interestingly, we had two bags out of which one bag can be easily managed in a hand baggage. instead of managing time, your staff was just doing discussion that we can't do that right now instead of making any actual efforts in 40min time. We could have easily managed to get the flight within time but due to your ineffective, inefficient and unmanageable staff we could not board the flight.



4. it was clearly visible that the intension of your staff was not supportive instead creates so much inconvenience and harassment.



5. the flight they gave us was scheduled to fly at 3:10pm on 10thaugust 2018, however flight took off at 4pm which is 50min delay from your end. We came back from goa on 15aug2018 from the indigo flight scheduled at 10pm but flight departed at 11pm which is 1hour delay from your end. These are just two recent examples of delay from your end which i gave but in my flight history with you, your every other flight is delayed due to which we reached late to our destination, that too in the odd hours in which we need to spend twice/thrice taxi fare. Do you think so that it is fair that you charged us inr 4500 on 10thaug2018??



6. what about our inconvenience, harassment, wasting of time/money??





I have a sincere appeal that you: -


Firstly, please refund me the excess amount inr 4500 charged.

Secondly, you will also have to pay compensation which has causes so much inconvenience, wasting of our 3 hours inclusive of harassment.


One advice for your betterment that you please amend your staff and trained them properly.

Request to please send your reply on my given email address.


Regards

Ankit arora
[protected]
[protected]@gmail.com