Indigo Airlines — Regarding payment deduction but no booking done

Address:

Central Wing, Ground Floor, Thapar House, 124, Janpath, New Delhi – 110001 India.

I wanted to book a flight from indigo from kochi to indore. Thus following the most genuine procedure, i went to indigo airlines official website (https://www.goindigo.in), selected the details and payed the amount of rs. 5736 for a seat in flight number 6e-7262 (Atr).

But to my surprise, no ticket was booked but the amount was debited. Neither have i received any receipt. The screenshot of same has been attached. And i have tried every number available on internet to contact them but no one receives the call. I have been kept waiting for as long as 20minutes over call, but all goes in vain.

Please resolve my concern.

Thank you