[Resolved]  Indigo Airlines — request for refund (booking failed but the amount was deducted)

Address:

380061

My ticket for ahmedabad to kochi with the booking reference wgjitw on 16/09/2018 got cancelled due to some issues in your website and the same was confirmed on a call with one of your representative. He assured me that my payment will be credited within 5-7 working days as my payment was successful but booking got failed. I have not received the payment yet, so please do needful and initiate the process to credit back the amount to my account.
Name: abhilash menon
Date of booking:16/09/2018
Indigo booking ref.- wgjitw
Indigo transaction id - 08b6f9e440c[protected]
Payment mode and bank : net banking via axis
Payment gateway company: billdesk
Axis transaction desc.:inb/[protected]/indigo airlines (Billdesk)/
Amount: 3050/-
Axis transaction date: 17/09/2018