[Resolved]  Indigo Airlines — reschedule charges taken

Inspite govt declaration as well as indigo declaration reschedule charges taken from me.
Flight from trivandrum to kolkata 22nd mar pnr no jfe8nf reschedule to 18th march because of corona virus incidence at kerala.
Tried to resolve over customer care through phone but as customer care was not reachable for last 30 hours over phone visited their office at kolkata airport & their they have taken charges.
During discussion they told they are from different departments & if i need to reschedule then have to contact customer care over phone.
How come same information which indigo airline is mentioning as caller tune not been informed to their staff at airport i cant understand.
Finally taken 25926 extra again for rescheduling the same.