[Resolved]  Indigo Airlines — return flight cancellation without notification in spite of advance knowledge

This is in reference to an indigo airlines flight i was supposed to take on april 1, 2018 from chandigarh to dubai. My indigo pnr number is ii4b2h.

I received a text message on my cell phone (+[protected] on saturday, march 31 at 4:56 am to check into my flight. A picture of this text message is attached. I followed the link and completed my check in on your website. There was no notification or alert even on your website about the flight cancellation?? I received an email confirmation of the same.

On the day of the flight, i reached the airport at 1:25 pm for the 3:55 pm departure, only to find out that the flight had been canceled. Mr. Jatinder singh from the airline was present, amidst a group off about 20 to 25 other passengers who had not been notified about the cancellation. I received no phone calls, no text messages, no emails regarding the cancellation. Mr. Singh said they knew about the cancellation 3 to 4 days ago and still failed to notify us. How come i still received a text message to check in and the website allowed me to complete the check in without notifying me that the flight has been canceled? There were no stay or travel arrangements made by the airline in spite of knowing well in advance about the cancellation. I was traveling with two kids and had to make my own travel arrangements to get to delhi by road, to figure out how to get to dubai somehow, so that i could catch my connecting flight to new york. I asked for any kind of help but none was provided, instead i was told to wait two days before i could fly on the next available flight. I asked to speak to the manager mr. Varun sangha, who was on the other line with mr. Singh saying it was not permitted to speak to him. I asked for a refund, and he said it would be processed within seven days, and refused to provide me any kind of written confirmation of the cancellation or the issuance of the refund.

I hired a cab last minute, overpaid them, and spent the next three hours trying to book my kids and myself on another flight out of delhi to dubai. The only flight i could get on was at 8:30 pm and cost me thousand dollars for the booking. I left the chandigarh airport at 2:40 pm by car, with very little hope that i would get to delhi airport and the flight. The next five hours were the most stressful of my life with my kids. We had to leave without any food or water on the car, and without being able to use restrooms, because any delay would mean we would not be able to catch the next flight. Nobody took any responsibility for this and we were put through extreme mental and physical stress. If the airline had informed me even that morning, i would been able to plan better but it is inexcusable that the airline did not do anything to inform in spite of them knowing about it for days in advance.

We somehow boarded an air india flight just in the nick of time, and got to dubai, but the delay made me miss a very important business meeting in dubai that i had that same night during my planned 9 hour layover in dubai. As a consequence, i lost about $25, 000 of business.

If i do not get compensated for the above financial and emotional damages caused intentionally by indigo airlines, i will use all available legal recourse is, and also make sure that this feedback is updated on all online and social media platforms. I expect a response within 24 hours, otherwise i will be pursuing all of the above.

Also, it has been 18 days today and i still haven’t received my ticket refund for $408 that was promised to be processed within 5 to 7 business days by mr. Jatinder singh. I called your call center today and spoke to a deepak pawar and was told it would take another 7 business days now because i should have called to receive my refund??

Charan bajwa
Cell: +[protected]