[Resolved] Indigo Airlines — seat allotment

YOGENDRA GANGWAR

from Vadodara, Gujarat

Address:

Vadodara, Gujarat, 390002

Hello, i travelled from ahemdabad to delhi on[protected] with pnr h959ty. I found that seat alloted was not as per required.
Two seat was in one row and 1 in another row.
When a person is travelling with 2 year kid then how it's possible to seat on different seat. That why during whole flight i carry my kid and the one seat was vacant.

Could you pls look into and resolve.

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Jul 20, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2018

IndiGo Customer Care's response Hi Yogendra,

We regret the inconvenience caused. We would like to inform that in a confirmed booking passenger may opt for the web check-in to assign the seats as per their preference. We wish to mention that seats are served on first come first serve basis. This may be the reason that all continuous three seats were booked. Hence, our airport team has assisted you with the best possible seat available. Please be rest assured that we always remain committed to assist our passengers in the best possible manner.

Regards,
IndiGo Team