[Resolved] Indigo Airlines — snatching items from travellers

Jayasree J Nair

Address:

Thiruvananthapuram, Kerala

My mom was travelling from trivandrum airport (2/06/19) to dubai. (Pnr vb3dvb). The persons who were sitting in the luggage weighing counter took the items (Excess weight) from her forcefully telling they want it and you cannot go outside and give it back to relatives now. Even they were asking the food items which she carried to have. The guys in the counter took 1/5 kg ghee from her. What is this service from the airline people. Pls make sure you take proper action on this complaint.

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Jul 17, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2019

IndiGo Customer Care's response Hi Jayasree,

This is not the experience that we want our passengers to have. We understand that your mother was carrying excess baggage and our staff assisted her in adjusting the hand baggage and check-in baggage weight. Also, as an exception, our staff waived off chargers of a few kgs. Nevertheless, we are sharing your feedback with our airport team to assist the passengers to their best of abilities.
Hope you will give us another opportunity to serve you onboard again soon.

Regards,
Team IndiGo