[Resolved] Indigo Airlines — sudden change of flight timings

[Resolved] Indigo Airlines — sudden change of flight timings

V Vijaypot from Vadodara, Gujarat

We had booked our flight from vishakhapatnam to ahmedabad. Flight no. 6e809/719 on 12th january, 2019 Pnr lfs47g. Originally the 6e719 was scheduled at 15 : 35, But it was rescheduled at 20: 35. The sudden change in flight timing created lots of difficulties for us, we were a group of senior citizens from vadodara. We reached ahmedabad very late and had to hire taxis to reach vadodara. Extra five hour stay at the airport was tremendously tiresome for all o[censored]s. What were the reasons for this change? The message from indigo airline stated that it was due to operational reasons. What exactly were these operational reasons? In addition, the temperature in the plane was much too high, inspite of pointing out this to staff, it was not corrected. The staff also could not provide necessary food that was requested. Poor service, very poor time management. Vijay potbhare Was this information helpful? No (0) Yes (0)
Feb 22, 2019 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Jan 16, 2019 IndiGo Customer Care's response Hi Vijay, We are sorry for the unpleasant experience you had with us. We would like to inform you that flight 6E 719 was diverted due to operational reasons and would like to state that our operations dependent on various factors such as runway availability, air traffic congestion etc. which are beyond our control and determine our on-time performance. We always strive to keep our flights on schedule and cut down on the causes of delay. But, if an IndiGo flight is cancelled or delayed for more than 2 hours or rescheduled for 1 hour earlier, you can either re-book on another Indigo flight or cancel. The re-booking is done at no extra charge and the entire amount is refunded in the case of cancellation. Nonetheless, we have taken your feedback into account regarding temperature on board to ensure a more hassle-free experience on your next journey with us. Further, we request you to share more details regarding food onboard. Regards, Team IndiGo
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