Indigo Airlines — suitcase lock key broken

1 Review
J1/22-4 Unit 1 Room No 12 Malviya Nagar Krishna Mandir South Delhi, Delhi, Delhi, India
 [email protected] on Nov 12, 2019
Hi my name is sujata rai. I am very unhappy with the way my baggage was handled as i travelled from calcutta to delhi yesterday at 19:10 flight, after i reached home i realized my suitcase lock key was broken i would really appreciate if some body could look into the matter and get back to me asap. Looking forward for to get a reply soon.

My phone no is : [protected]
My email address : [protected]
Please find the attached pictures along with my ticket details.

suitcase lock key broken
suitcase lock key broken
suitcase lock key broken

Complaint Status

[Nov 13, 2019] IndiGo customer support has been notified about the posted complaint.
Verified Support
IndiGo Customer Care's response, Nov 18, 2019
Hi Sujata,

We are sorry to know about your bag. Please confirm if the same was reported to our staff at the arrival airport.

Team IndiGo
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    Indigo Airlines - suitcase lock key broken