[Resolved] Indigo Airlines — ticket cancellation charges
Ggoyal.divya on Apr 1, 2020
Hi, i understand the cancellation policy for a regular ticket booked through yatra.com. However, since we are aware that due to covic-19, since union ministry of health had announced a lockdown starting 23rd march 2020, all the flights were cancelled till 14th april. On the same date, after the news came out, i cancelled the ticket dated 27th march 2020 through yatra portal since indigo website did not have any information on cancellations due to such lockdown. However, since i was aware that flight will not be operating, they should provide a 100% refund. However, the pnr itenary confirms that rs. 3, 500 have been deducted on a ticket that costed me total rs.4, 135.
I request you to please look into the matter considering the corona situation and lockdown implications. Thank you in advance.
Complaint marked as Resolved May 20, 2020
[Apr 01, 2020] IndiGo customer support has been notified about the posted complaint.
Verified SupportIndiGo Customer Care's response Apr 18, 2020
Sir, we understand your concern. We all are in this together in such a exceptionally difficult period. We're reviewing the directives given by DGCA on refund during lockdown. Please allow us sometime and be assured that we'll get back to you with an update. You may send us the PNR. Please take care and be safe. ~TeamIndiGo
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