[Resolved]  Indigo Airlines — ticket refund

Address:

SQS 315 G 505, 70384070

Dear Manager,

About reference number is OMN56X.

I´m afraid Indigo.com is not getting the seriousness of the situation . There´s a pandemic risk brought by the coronavirus outbrake not only in China, but globally. India included!

In the words of the World Health Organization, broght by this statement:

"The Committee’s role is to give advice to the Director-General, who makes the final decision on the determination of a Public Health Emergency of International Concern (PHEIC). The Committee also provides public health advice or suggests formal Temporary Recommendations as appropriate. "

"The Committee does not recommend any travel or trade restriction based on the current information available. "

To all countries

It is expected that further international exportation of cases may appear in any country. Thus, all countries should be prepared for containment, including active surveillance, early detection, isolation and case management, contact tracing and prevention of onward spread of 2019-nCoVinfection, and to share full data with WHO."

https://www.who.int/news-room/detail/[protected]statement-on-the-second-meeting-...⇄

I´m pretty sure our specific request fits to a " exceptional circumstance, caused by an epidemic " case, as seen in your own Travel advisory image in attached.

Does Indigo.com realizes that we saw ourselves obligated to renounce our travel plans completely??

Besides, Indigo.com. should highly consider a different approach on our case, if you don´t wish to be poorly avaluated and assessed as company that ISN´T ADRESSISSING this whole situation properly.

Again, that´s not a usual refund request, but a huge Force Majeure Problem.

Therefore, and again, we kindly ask the management about the possibility of getting total refund on this booking fee . Be reasonable!

regards

Yandra