| Address: | #5050, 5th main, 3rd cross, Vijayan, #5050, 5th main |
Dear Team Indigo,
Greetings while India is celebrating its 75th Independence day and I congratulate you all for being a part of the country's progress.
I am an English author, journalist and educationist, writing this for a personal reason. I request kindly to read ahead and do the needful:
I was supposed to fly from Mangalore to Amritsar on 27 July 2022 to take my nephew to admit him to Lovely Professional University in Jalandhar. My plan was to complete the admission procedure, leave him at the university, travel to Dehradoon (by train - ASR DDN EXPRESS (14632) PNR: [protected]) to give a class there at a university and then fly from there to Bangalore on 31 July 2022.
Unfortunately, all the flights from Mangalore to Delhi were cancelled. As I cancelled my ticket to Amritsar (KSH5TK), the entire plan was disturbed leading me to abandon the whole journey. While the cancellation of my flight brought me psychological trauma of not being able to reach the college on time and also that I had to abandon a class that I promised at another university, another frustrating part is that the refund for my scheduled return journey from Dehradun to Bangalore (BTJU9R) was done partially.
I had a conversation with a customer care representative regarding the same who politely told me that a full refund was impossible. However, keeping aside the trauma that was brought by the cancelled flights, I earnestly believe that Indigo has a responsibility to provide me with a full refund.
I am attaching all my tickets including my train ticket to Dehradun that also I had to cancel due to flight cancellation.
I request favourable action in this regard, failing which I will be forced to approach higher authorities.
Wishing Indigo the very best in further continuing as one of the major airline companies in the country and thus being a part of India's growth.
Warm Regards,
Preeth Padmanabhan Nambiar
https://www.goodreads.com/author/show/14157150.Preeth_Nambiar
Was this information helpful?
