[Resolved] Indigo Airlines — till no refund cancel ticket (full refund recommended)

sibham

from Durgapur, West Bengal

Address:

713212

Date: thu, 13 dec 2018 12:40:13 +0530
Subject: rd469c p n r till now no refund
Respected madam / sir
I sibham cmmunication, booked three tickets in indigo flight but indigo;s ground staffes do not board at flight some medical reason but they organised cancel 3 tickets and recommended full refund amount will be collect their booking house. So they claimed the amount to me. But till now not of single amount has not been refund in my account. So my early request please fallow up, and solve it. Can date 04/12/2018
1 (Attach the ticket bellow)

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Jan 21, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2018

IndiGo Customer Care's response Hi,

We understand your concern. As checked, the full refund has been processed in the travel agency account for making the booking. Please connect with the respective travel portal to claim the refund.

Regards,
Team IndiGo

Dec 15, 2018

Updated by sibham To Team IndiGo, with respect today is 15th december 18, but till not refund the amount in my a/c, tkt cancel on 4th december.
again i requesting to u .please solve the mater seriously .thank u .soma dey

Verified Support

Dec 21, 2018

IndiGo Customer Care's response Hi,

Please note that the booking is made through the travel agency. Hence, the refund is processed in the travel agency account. Kindly coordinate with the respective travel portal.

Regards,
Team IndiGo

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Comments

Nabarun nath

from Bomdila, Arunachal Pradesh

I was late for just 1 min but your airlines doesnt allow me to enter in the flight.Actually the last boarding time was 10:50 and i came at 10:51, then also they dont allow me to enter the flight

IndiGo Customer Care's response, Dec 14, 2018

Verified Support

Hi Nabarun,

We understand missing a flight could be distressful. However, to ensure a hassle-free experience for everyone, we have to follow certain protocols. Sadly, you had reported past the gate closure, hence we were unable to allow you onboard. Further, please share your booking reference/ PNR number via private message so we may check this.

Regards,
Team IndiGo