[Resolved]  Indigo Airlines — UAM travel

Address:

SIDRA MEDICINES, TOWER 5 NORTH GATE MALL

My minor son Anand Santhosh aged 11 yrs, was traveling on 6th April in Flight Number 6E-1852 (PNR # LK8DSM). As being Minor, I have requested the Indigo reservation desk to link his ticket well before his journey with one of my relatives who is also traveling on the same flight PNR # JWG25K. But while check in my son was forced to travel in the category of an unaccompanied minor as being the reason saying 'the ticket is having the only remark to travel with PNR # JWG25K. The duty in charge lady's name ending in'...MOL' is emphasizing to produce a letter from Embassy if he wants to travel with so mentioned adult. As there been left with no option, I had to pay QAR 230 as the charge o[censored]AM. The behavior of that lady staff was so much troubling my mental peacefulness and don't want to hear any excuses. In this pandemic situation, rather than assisting each other, she was purposefully troubling. Even the Indigo reservation staff Mr. Mohsin has spoken to her and described, but she was very much adamant and rude. I am honoring the service rendering by Indigo flight and this type of behavior and experience obviously deteriorate the reputation of this flight service. Please investigate the incident and initiate my refund of QAR 230.

Regards
Santhosh
Mob # 50204275