[Resolved] Indigo Airlines — unethical behaviour | |||||
Complainant is senior citizen and practicing advocate and had booked flight no. 6e-577 from lucknow to dehradun for departing on 24.9.2018 and flight no. 6e-588 from dehradun to lucknow departing on 25.9.2018. Complainant reached at chaudhary charan singh airport at about 13.25 to catch flight from terminal 2 at 14.40. And was in queue to take the boarding pass. There was rush and was a long queue and had asked the counter and it was told to me that you come in queue and when i reached on the counter, it was told to me to wait. I waited and again asked to issue boarding pass and then it was informed that fight is booked. I asked the parson to call the authority concern as 50 minutes has been left. Anyhow i was not allowed to contact and when contacted i was sent to reservation counter, who again sent me at the counter.in between flight has left. Anyhow i met met manager and others to show the urgency as four cases of high valuation of rs.57 crore were fixed on 25.9.2018 for arguments and i had to argue the same on behalf o[censored]bi before the drt, dehradun but no proper attention was given to me and ultimately i have suffered great financial loss, humiliation and professional reputation. I request you to kindly take appropriate action against the airlines and refund the amount deducted by them and award compensation of rs.50, 000/= Was this information helpful? | |||||
Oct 28, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Sep 25, 2018 IndiGo Customer Care's response Hi, We regret to hear about your experience. Kindly allow us sometime so we may look into it. Regards, IndiGo Team Verified Support Sep 27, 2018 IndiGo Customer Care's response Hi, We believe our customer relations team is in touch with you and has responded to your last mail. We request you to kindly check and write back to the same email I.D. to maintain a single platform for better assistance. Regards, IndiGo Team | |||||
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