[Resolved] Indigo Airlines — unethical behaviour

2 Reviews
 himanshu_3010 on Jan 8, 2019
I was travel from vadodara to mumbai via flt:6e 446, pnr fk3knk. After get my boarding pass after check in i got info that due to indigo employee mistake my luggage bag zip broken. Two zip broken. They didnt provide new one, nor provide rental bag, they repair one no and left another one damaged. Poor response from staff. Still i have that damaged bag. I cant lock it due to one zip is broken
Complaint marked as Resolved Feb 15, 2019

Complaint Status

[Jan 08, 2019] IndiGo customer support has been notified about the posted complaint.
Verified Support
IndiGo Customer Care's response, Jan 09, 2019
Hi Himanshu,

We're sorry to hear you had such an experience with us. Please confirm if the same reported to the baggage delivery staff.

Team IndiGo
Complaint comments  1 Comment     Updated: Share0Tweet0


To anonymous author:

The desciption of the events is uncler for others. You can not get compensated with such style of writing.

On unknown date you purchaced the unknown e-ticket for 6E 446 flight from Vadodara to Mumbai .
On unknoen date you submitted your unknown baggage to for 6E 446 flight at Vadodara airport
The air carrier has not issued you the bag tag after they had receved your baggage.
After the 6E 446 flight was over in Mumbai you got the baggage.
You found that you have received the bag in damaged condition and attempted to claim.
The employees of Mumbai airport had not accepted your claim on damage bagage.
Now you feel shame becase you do not know, how to submit the complaint for damage.

The above text is correct or not? Make the correction below your primary text for air carrier!

Any complaint on damaged baggage has to be submitted to air carrier not later than 7 days following the flight.

I am not associated with the above the air carrier / government .

Sr manager for ICAO irregulations matters
Aryan enginners ltd
email for request with documents:
aryan {at} vivaldi.net, where {at}[email protected]
supervisor's reply, Jan 8, 2019
PS. The air carrier may not pay 1 rupeee to the passenger, who does not disclose his/her identuty - full name / email / bank account.

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