[Resolved] Indigo Airlines — unethical behaviour | |
I've booked a ticket for sep 26, 2019 - hyd (16:55) to cjb (18:05) - pnr: ug28rc. Due to some travel difficulties i've reached hyd airport by 16:30. I understood that it's my mistake reached late to airport and they didn't allow me to check-in and i had to book next flight (6e 776 at 21:05) with extra fare of rs.5393/- I've traveled multiple times from hyd to cjb. This is the first time i've missed my flight. My queries are: 1. If flight is arriving later than scheduled time - any refund being done? - no 2. If flight is departing later than scheduled time - any refund being done? - No Same day my next flight (21:05) departed around 21:50 and arrived at 23:00. There are cases where flights are delayed 2hrs also. But no refund For customers. 3. If flight rescheduled to different time without customer's permission - any Refund being done? - no 4. If flight cancelled and rescheduled to different flight and different time - Any refund being done? - no All of the above cases customers/passengers are heavily affected, they might miss next flight/next train/delayed travel. So their travel plan is totally affected. If customer comes late they will be affected/will get extra charged. But if airline has involved in any of the above issues, no problem for airlines. Even those cases customer's are affected. How is this ethically correct? Either you should allocate next flight without any charges or flight can depart late after i get in. Please understand this issue and give refund for my 2nd flight charge (Sep 26, 2019-pnr: ug28rc - 6e 776 at 21:05. Was this information helpful? | |
Nov 16, 2019 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Oct 10, 2019 IndiGo Customer Care's response Hi, We understand missing a flight could be upsetting. However, to ensure a pleasant experience for everyone, we have to follow certain protocols like closing the check-in counter before 45 mins and boarding gate before 25 mins of flight departure. Sadly, you had reported after closure, hence we were unable to allow you onboard. For your convenience, our airport team put you on the next available flight, at the cost of only the fare difference and change fee which was accepted by you. We hope you understand that our operations dependent on various factors, which are beyond our control and determine our on-time performance. We do recognize the importance of maintaining our flight schedules and assure you the best of our efforts to eliminate or minimize the causes of delay, which are within our control. Please be rest assured that we always remain committed to assist our passengers in the best possible manner. Regards, Team IndiGo | |
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