[Resolved] Indigo Airlines — unhelpful & bad service
Bengaluru, Bangalore District, Karnataka, India
Pupuplu on Jan 8, 2019
There was a system error and provided me a itinerary with wrong date. Informed you customer and seek for their help to check whether they can help me with date change at least. Ur customer service staff sumit keep copy paste the same reply after requesting twice. Ofcourse indigo is budget airline but dont think you are the only airlines have low cost tickets to the same place. I will never ever choose indigo again in my life. Every organisation will do exceptional case once. Can never ever except this from indigo. Thanks for the # system and the service. Low cost you claim for the lower quality of the service.
Complaint marked as Resolved Feb 20, 2019
[Jan 08, 2019] IndiGo customer support has been notified about the posted complaint.
Verified SupportIndiGo Customer Care's response, Jan 09, 2019
We are sorry to note the disappointment. Please share more details on your experience with us via private message.
Verified SupportIndiGo Customer Care's response, Jan 14, 2019
Sorry about this. We aim to beat expectations and provide a hassle-free experience for all our customers. our endeavour is to assist our passengers in the best possible manner.
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