[Resolved] Indigo Airlines — very poor customer service

Ysfabi16

Address:

15258

Good morning,

Sir/madam

I would like to register a complain about your ground staff at the checking counters in hyderabad. It was very poor customer service leave and not willing to help the customers. I reported before the closing time which is 70 min before the departure time for international flights. But your staff refuse me and other more than at least 10 passengers., this incident was took place on 17th oct, when i was coming back to dubai.

When i request for help the staff starting fighting with me and misbehaving with me in front of all the passenger. He said you reported late.

I have already checked in a day before, they still refused me to take the flight.

I never experienced such a unprofessionalism in my 18 yrs in gulf life.

For reference you can check the out pass book at the counter about the numbers of passengers are from indigo airlines.

I will never in my life again travel with your airline.

I still have my return ticket - pnr - oeew2q. Flight no-6e-26.

Looking forward for your positive response.

Mahmood ali

[protected].

On nov 8, 2017 08:58, "etisalat uae" wrote:
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Mahmood al
Mahmood ali khan
Nov 8, 08:58 +04

Good morning,

Sir/ madam

Sub:- very unprofessional behavior at hyderabad airport on 17th oct hyd - dubai check in counters.

I eould like register a complain about your ground staff at the checking counters. Very poor customer service leave and not willing to help the customers. I reported before the closing time which is 70 min before the departure time for international flights. But your staff refuse me and other more than at least 10 passengers., this incident was took place on 17th oct, when i was coming back to dubai.
I have already checked in a day before, they still refused me to take the flight.

I never experienced such a unprofessionalism in my 18 yrs in gulf life.

Looking forward for your positive response.

Mahmood ali

[protected].

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Apr 1, 2018

Complaint marked as Resolved

Verified Support

Feb 23, 2018

IndiGo Customer Care's response Hi Mahmood,

Thank you for taking out time to communicate with us.

We apologize for delayed response. With reference to your complaint, we have investigated the matter and would like to summarize our findings for you.

You were booked to travel on flight 6E-26 from Hyderabad to Dubai which was scheduled to depart at 14:30 hours on 17th October 2017. As you may be aware, check-in for our flight closes 75 minutes prior to departure. Based on our records, passenger reported 70 minutes prior to the scheduled departure. Since our check-in counters were already closed for your flight, our staff was unable to accept you for the flight. However, it was never our intention to inconvenience you. We would like to assure you that we have shared your feedback with our Hyderabad airport manager to ensure that the concerned staff member is counseled to be extremely courteous, responsible and sensitive while assisting passengers at the airport.

Further, you can claim refund under reservation number OEEW2Q, towards the Passenger Service Fee and User Development Fee by getting in touch with the concerned travel agent. We request for your understanding in this regard and be rest assured that we try our best to assist our passengers in the best possible manner.

We look forward to serving you on board again.

Regards,
IndiGo Team