[Resolved] Indigo Airlines — wheel chair

vinay1961

Address:

Dr Babasaheb Ambedkar International Airport, Nagpur, Nagpur, Maharashtra

Wheel chair denied by staff for senior citizan age 88 years. Flight 6e-135. Pnr-pf6jgf.

Staff at booking window said that there are 4 wheel chairs and all booked already. So passanger must have to go on foot with his baggage.

During departure time when airline's staff could not provide proper help/assistance/guide to old/needy passangers then how one can say that air traveller is safe for new born to old persons.

Many times i travelled by indigo/goair/airindia/jet air but no advance booking for wheel chair is required.

But such non cooprative attitude is experiened for the first time.

Pl look into the matter and try to provide proper assistance.

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Mar 12, 2020

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Feb 10, 2020

IndiGo Customer Care's response Dear Sir,

We are sorry to know that. We always take requests for a wheelchair in advance so that we can plan proper arrangements. There's a limit of wheelchair facilities available on each flight and this is to comply with air safety requirements to ensure the safety of all passengers on board in the unlikely event of an emergency evacuation. If there's an urgent request, we make our best efforts to accommodate that, however, at times this may not be operationally feasible. We hope you would understand.

Regards,
Team IndiGo