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[Resolved]  Indigo Airlines — wheelchair assistant boy asked for money

My father-in-law who is a cancer patient and senior citizen availed the wheelchair service from Domestic Airport Mumbai .
Pnr no - WBUKWY
Passenger name- Arunabha Roy
Traveller from Guwahati to Mumbai by 6E433
But the wheelchair assistant boy asked for money.
I enquired that it should be a free service but he told it's not free now.
I tried to give him RS.40/- but he insisted to pay him atleast RS.100/-.
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Complaint marked as Resolved Mar 22, 2019

Complaint Status


[Feb 01, 2019] IndiGo customer support has been notified about the posted complaint.
Verified Support
IndiGo Customer Care's response Feb 14, 2019 Hi Abhik,

We are sorry for the experience. We would like to inform you that our wheelchair assistance is free. However, one of our representatives will contact you on this shortly.

Regards,
Team IndiGo
Verified Support
IndiGo Customer Care's response Feb 14, 2019 Hi Abhik,

We tried reaching you multiple times on the registered mobile number, however, couldn't connect. Kindly share a suitable time to speak.

Regards,
Team IndiGo
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