Indira Gandhi National Open University — certificate not reached at my address

Sir,
Enrollment no.[protected]

I had successfully completed my MPA programme in July 2017.

I had applied for degree/certificate of MPA programme through onlineadmission.ignou.ac.in and paid Rs. 600 for convocation. However due to some critical requirements of my job, I could not attend the convocation held in Jan 2019.

In case of absentees from convocation, my certificate has to be sent to my address as mentioned in form, but till now no certificate has been received.

It is also submitted that, RC lucknow didnt reply to my email and no phone no/contact no. Of regional centre lucknow is operational.