Indira Gandhi National Open University — delay in providing provisional certificate

My enrollment number is[protected]. I have completed my b.com (Ca & a) exams in december 2017. I still did not receive my graduation certificates. I have sent all supporting documents as mentioned in prospectus through post to delhi office in mid 2018. I have been following up since september 2018 with the regional branch and as advised, i have mailed the required documents to the mentioned e-mail ids too. I was provided with delhi ignou office phone numbers. Their response is just terrible. They provided with many extension numbers and each one gives another number to dial. But no one provides with any positive solution. It's been 2 years from completion of course but i am still awaiting for my certificates.
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I was trying to enroll into one program of IGNOU course but their site is not working and i am getting 504 Gateway error from their server. Thus, making it difficult for me to enroll. Can someone please look into this concern ASAP.

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    8th Block, 39th Cross Rd, Jayanagar, Bangalore, Karnataka, India - 560070
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