Indira Gandhi National Open University — not received provisional certificate and marksheet

Respected sir,
I am ynapydiraju from vizianagaram, a. P. I've completed my b. Ed in ignou, visakhapatnam in december 2016.. But till now (11/1/2017) i didn't receive my provisional and mark sheet. I'm loosing lot o[censored]pgrading job chances. Please send me my provisional and mark sheet.
My enrollment no:[protected]
Address :y n a pydi raju.. S/o kusaraju.. Near uma jute mill.. Seethampeta vill.. Kothavalasa post.. Vizianagaram dist.. Andhra pradesh.. 535183.. My email.. [protected]@gmail.com.. Thanking you sir.. Waiting for your reply and my provisional.. Thanking you sir..