Indira Gandhi National Open University — Not received provisional certificate/ grade sheet

Address:Bangalore, Karnataka, 560067
Website:www.ignou.ac.in

I have completed B.A in 2016 from IGNOU and till now i have not received the provisional certificate/ grade sheet. i have visited regional center but they asked me to call to new delhi customer care. and when i call to delhi number nobody picks the call.. becase of not receiving this certificates, i lost my job and not able to aply for new job..please help..
regional center code- 13 - BANGALORE
enrolment[protected].
mobile no -[protected]
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    Indira Gandhi National Open University Phone
    +91 80 2665 4747
    Indira Gandhi National Open University Address
    8th Block, 39th Cross Rd, Jayanagar, Bangalore, Karnataka, India - 560070
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