Indira Gandhi National Open University — Regarding Mark sheet and provisional certificate

Dear sir, I've completed my degree on Dec 2019 but I haven't received my marksheet and certificate yet. I tried to reach them on phone but no one answered. It's been more than one year. Sir kindly check this issue and resolve it as soon as possible.
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    Indira Gandhi National Open University Phone
    +91 80 2665 4747
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    8th Block, 39th Cross Rd, Jayanagar, Bangalore, Karnataka, India - 560070
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