Indira Gandhi National Open University — wrong information on ignou website and unhelpful staff

I wanted to complete one of the courses (MS100) that was pending. IGNOU office, Pune was contacted for the same in person. They refused to give any information and said "everything is there on the website. Look at the website and follow".

I went through so many pages, documents before I could finally find the way to register for my pending course. The deadline for the readmission was in May and I collated all the documents and the DD (as mentioned in the website) and couriered to IGNOU office.

Now, they call me and mail me saying that fee has been revised and you need to resubmit a new DD. Also, they are asking for more documents that are not even mentioned on the website.

If the fee was revised, then it should have been updated on the website. IGNOU cannot keep troubling students like this. There is significant effort, time and money spent to do all these formalities and doing it again is out of question.

My request to the authorities to do justice to students. Students cannot be held liable if the IGNOU authorities are unhelpful and fail to update their website.

Regards