Individual — Requirement for Thai Pass not provided by GO FLY

Address:	A4 101, 102, Sterling Apts, Sundervan complex Lokhandwala road
Website:	Go Fly Airlines

My Family (4 Passengers) were scheduled to travel on GO First flight GA8 25 from Mumbai - Bangkok on 23rd May, 2022 and return on 27th May, 2022, this was our first flight post covid. As we were checking in at the counters at CSIA Mumbai for the given flight, we were informed there that we had to have "THAI PASS" for our travel to Bangkok as it was Mandatory by the government of Thailand. We tried our best to obtain the Thai Pass through our Mobile Phones but to no avail. We were at the risk of losing the amount of cost of the flight. Hence the counter staff offered to revalidate our tickets for the next day for which the substantial sum was charged to us INR. 40 K.

We were also not informed that this Thai Pass are freely available on the Govt of Thailand Websites as a result my family and other passengers ended up paying INR 6 K per ticket to obtain these Thai Passes. In the bargain we also lost our Money on account of missing the connecting flight on reaching Bangkok airport. The amount of money we lost was INR 31 K.

Being aggrieved, it was the primary duty of the Airline to inform the passengers well in advance about the Government rules and regulations of the visiting country so as to not cause any inconvenience, hardships, mental sufferings, and agony to the passengers especially those who are travelling for the first time after COVID.

There was no help or assistance from any of the airline staff but instead they capitalized on our ignorance and extracted money for altering the tickets.

It is therefore requested that such type of shameful incidents do not be repeated again. It is the moral duty of the airlines to inform the passengers well in advance about the rules and regulations.