Indo Canadian Bus Service — Poor Service, Exhorbitant Charges, Rude Staff

Address:

New Delhi, Delhi

I used this bus service to travel from Delhi Airport to Ambala on 23 Dec 2013. The conductor refused to keep my luggage ( Only one single rucksack weighing 12 Kg as weighed during check-in while boarding my flight at Cochin Airport since as per him the luggage hold floor was damaged.The bus looked good on the outside but inside it was a total dump. Many other passengers like me had to take their luggage into the bus making it inconvenient for all. At Sonepat Haveli where the Bus halted for refreshments the driver insisted that everyone get off the bus. When one old gentleman expressed a desire to keep sitting in the bus - probably because it was difficult for him to get off and on (wading through the luggage) due to his age, the driver rudely warned him that he would be responsible for any theft from the luggage and belligerently asked him to alight. When I intervened on the elderly gentleman's behalf the driver spoke in a manner suggesting that I was in collusion with the gentleman and probably would steal from the luggage of our co-passengers. I was so taken aback that I didn't)'t know whether to get angry or to laugh at the man's preposterous words. All this after paying Rs 1400/- which is almost double what is charged by State run Volvo services.