Indore Municipal Corporation [IMC] — payment issue for trade license reg no.[protected]

Address:XEROX BUSINESS SERVICES INDIA PVT. LTD., 1ST FLOOR, BRILLIANT PLATINA, PLOT NO. 8, SCHEME NO. 78, PART 2, INDORE - 452010, Indore, Madhya Pradesh, 452010
Website:imcindore.org

This is regarding online payment of INR 2310 for Trade License (Reg. No.[protected] renewal, which is not reflecting in the ledger however the amount has been debited from my IDBI Bank Account. Details of the transactions are below:
Date of Transaction : 15-April-2019
Amount of Transaction : INR 2310
Payment ID :[protected]
Reference No.:[protected]
Transaction Desc: IPAY/ESHP/BD/[protected]/QIDB[protected]_IM
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A street dog had died in our house. We are trying to contact nagar nigam to pick up the dog but they have given me 10 numbers and diverted my calls here and there. It is a kind request to send someone as soon as possible to pick the dog.

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