Indraprastha Gas Limited [IGL] — CNG filling station

Hirdesh Chauhan

from Narnaul, Haryana

Address:	Ghaziabad, Uttar Pradesh, +91
Website:	cng filling station.

Today i visited CNG station at G-Block, Govindapuram, the time was around 12:00noon. There was a long queue at the car section and the auto line was vacant with few autos coming after long time. I requested Mr. Pradeep (Manager of pump) to open the line for cars so by the time there is no auto the car can be filled but he refused it out right saying that they have no staff, whereas the person was standing idol at the point.
The car line has three operating points but only two were working when I inquired about it they told me that they don't have staff whereas when I checked inside the office at least two people were sitting idol and the security guard was also inside.
I requested Mr. Pradeep the manager that it is very hot outside you can help your customers by making some extra effort but he outright refused and was not listening to my request on saying that I will make a complaint he said I can do whatever I want
I would request the higher authorities to intervene and fin a solution to this type of situation and also the responsible manager to be taught some lesson.
Regards
Hirdesh Chauhan
[protected]

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Comments

Aakanksha Agnihotri

from Delhi, Delhi

It has been one month that the installation of pipelines is done but just for the connection they are delaying a lot. Daily I am calling The Junior Engineer Mr.Nandi for the work. He says the work will be done today but no action is taken till now.
BP No.-[protected]
Name- Sushma Agnihotri

DKS2020

Jan 19, 2023

This is regarding the facing few issues mentioned with M/s Aveer Service Stations services (AIIMS trauma Center, New Delhi)

1. Today (19 Jan 2023 approx. at 05:25 PM) I reached CNG Station. But Staff denied to fill the Gas, he says your vehicle's Filling Point is at back side & here this point we only fill for front side/Right side filling points vehicles only. As the NGV Nozzle available on that point, I have requested multiple times to him to fill on that point itself as no other customer available on the Point at that time. I have informed this incident to Manager as well, but he said the same & asked me to move to other Point. So, I moved to another queue & filled the gas finally. Both (Staff & Manager) Told me this is as per IGL Guidelines only.
This type of issues I have faced in the past as well, but sometimes they filled the gas after Request & sometimes they simply denied. I have requested few times that if this is as per IGL then It should be Clearly mentioned at the stations which type of vehicle/nozzle will be fill at which Point to avoid this kind of incidents. but No action has been taken till date. So CNG station staff forced me to raise a Feedback/Complaint.
2. Most of the times few machines are not working, or the Staff was not available. And there is no Notification/Indication which says that Machine OUT of Order or Staff is not available for few minutes. I have faced this issue few times, when I reached at Point/Machine will came to know that Machine is Out of Order /Staff is not available. 90% of the Times staff isn't available at Most Right machine.
3. There is no Guard at station who can guide the customer, which way has to move/or queue should be proceed.
Request to you please look into this matter & share the details of action.

Thanks & Regards
Dinesh