Indraprastha Gas Limited [IGL] — Delay in Getting new IGL PNG Connection

Address:

Tower J Flat no 77 14th Avenue Gaur City 2 Noida Extension

My name is Upasana Dwivedi, resident of Tower J Flat no 77 14th Avenue Gaur City 2 Noida Extension. I have applied for a new connection on 20th of May 2022 and given a cheque of Rs. 1000/- for security deposit which was encashed on 10th June 2022. I contacted the person who came to collect the documents to inquire about the connection status to which he said that IGL people are working in other towers of the society. Please go and contact them. I connected with the customer care and the service request no [protected] was raised on 20th June and I was assured that it will be done within 5 days and on 26th I got a message that the request is closed and there has been no resolution to my query. Today when I called customer care, Mr. Aditya said that it will take another 90 days to get the connection installed.
Please look into the case and resolve the query and get the connection installed and provide me a time frame for the same.