Indraprastha Gas Limited [IGL] — Harassment for paying unreasonable bill during COVID-19 Pandemic

Address:

D5/12, 3rd Floor,, Paryavaran Complex, IGNOU Road

This is in reference to my grievance regarding my BP No.[protected] that requires your urgent and serious attention.
As you are aware that last year our country faced a deep crisis in the economy due to Pandemic Novel Coronavirus Covid-19 of which after effects are still visible in current year.Due to the above I was stranded in some other city and could not properly attend IGL representatives and bills. Due to my absence estimated bills were raised which were later considered to be settled as per actual reading.
Kindly find below the summary of the grievance shown below: S.No. Type Invoice Date Previous Reading Closing Reading Consumed Previous Date Closing Date Amount Payable Including VAT Billed Amount Amount Paid Date of Payment Balance with IGL 1 Retail 28.04.[protected].756 3.756 24.01.2020 27.04.2020 107.2338 112.59549 197.32 197.32 29.04.2020 84.72451 2 Estimated 09.06.2020 Estimated Estimated Estimated Estimated Estimated 67.98 67.98 67.98 18.06.2020 152.70451 3 Retail 08.02.2021 227.756 228 0.244 28.04.2020 02.02.2021 6.71 7.0455 501.56 0 145.65901 TOTAL 119.64099 766.86 265.3 145.65901
My grievance: As per actual consumption of the cooking gas, the payable amount is coming out to be approx. Rs.119.64/- however the payment received by IGL is Rs.265.30/- and the billed amount is Rs.766.86/-.The three should match. This resulted in a credit balance of Rs.145.65/- with IGL for BP No.[protected].As per my understanding I have to bear only the actual consumption charges since this BP number was issued in June 2017. My payments till June 2020 were up to date including the estimated charges of that month but later I could figure out the deviation not convincing in invoices received later. I contacted customer care twice but they were unable to understand my grievance resulting in my receipt of the same invoice which compelled me to write this email.
Request you to kindly give an urgent, serious attention with humble support and consideration to my case for its earlier resolution, settlement and help me in payments on a regular basis.

Thanking you in anticipation.

Regards,
Prakhar[protected]/ [protected]