Indraprastha Gas Limited [IGL] — installation of domestic igl connection

Address:

Indraprastha Gas Limited IGL Bhawan Plot No. 4, Community Centre Sector 9, R K Puram New Delhi - 110022, New Delhi, Delhi, 110045

In reference to my bp no.[protected], it is stated that i had requested for new png connection and installation in the month of august 2018 at our residence at house no. 227, 1st floor, pocket-9, nasirpur, delhi and bp number [protected] was allotted after checking the feasibility by the field staff/engineers. It is pertinent to mention that all the other occupants in our society already have png connection installed and the gas pipeline was already fixed next to my house both sides, prior to raising a request for installation.
As required, the documents for proof of residence and aadhaar card along with a cancelled cheque (Icici bank).
In reference to our request, bp no.[protected] was generated and processed.in this regards, the acknowledgement was received via mail on 25th february 2019 by customercare. [protected]@igl.co.in.
After a long wait and multiple follow ups, the engineers/representatives of the igl was installing the meter on today-24th jan, 2019 but not installed due to some neighborhood issue. During this process my house was completely drilled 15 times at different places (Photos attached) i contacted the customer care multiple times, but of no use. The representative end up telling us that the connection can not be submitted without neighborhood consent and they have escalated this matter to higher authorities. Even your representatives was showing that they are extremely busy and not talked in better way.
I just want to know who will be responsible for my damage and who will take care of after damage construction expenses. How you can start installation without noc of neighborhoods. If started then you should complete the same at any cost.
We believe that the engineers who came for the installation of the meters on 24th march, 2019 might have been not convinced properly.

Maybe, it is due to our lack of knowledge and expertise on that front.
We had contacted the customer care multiple times as we did not hear back from your end. The matter was explained in detail this time but the representative never had any answer. Irrespective of all the grievances laid out in front of the customer care representative, we haven’t received a single communication from your end. This unresponsive and irresponsible behavior is not only causing a loss for us but hampering the growth & reputation of igl organization/govt. Of india as well.